> ## Documentation Index
> Fetch the complete documentation index at: https://gcore.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Request a refund

To request a refund, [send us a ticket via the Control Panel](/hosting/contact-our-technical-support). Make sure to provide a reason for the refund and mention the servers.

**Note** : we refund only to the account balance in the billing system from Monday to Friday.