We value our clients, that is why we entrust only experienced and friendly technical support specialists to assist them in connecting, integrating, configuring and maintaining our products.
Technical support work principles and feedback from clients
1. Do not hesitate and respond within 10 minutes after the request.
If the client struggles figuring things out, we do not give links to the knowledge base, but explain everything in detail.
Everything is prompt and clear, thanks
3. Notify about all stages of processing the request.
We continuously monitor the status of sources and immediately inform clients about the performance of their resources.
The most common messages are:
- Client source is unavailable (5xx errors).
- Recommend changing current settings of client’s CDN resource and products.
- Notify that Storage space is running out.
- Notify about changes in current options.
- Offer a subscription to Status Page about current restrictions or system updates.
We also analyze clients’ control panel activity and always offer assistance if we notice that they cannot set up content delivery themselves.
4. Be responsive and helpful in any situation.
I think our conversation is going very well.
Today is the first contact and we’ll see what’s happening next
It is because Irina gave me excellent support… Thanks Irina
Each of our clients can be sure that we will provide qualified help around the clock, even on holidays and weekends, in English, and soon in Chinese.