GPU Al/ML today! NVIDIA A100s & H100s for €1.43/h
en
Get started for free Sign in

Select the Gcore Platform

Recommended
Gcore Edge Solutions
Go to Gcore Platform →
Products:
  • Edge Delivery (CDN)
  • DNS with failover
  • Virtual Machines
  • Bare Metal
  • Cloud Load Balancers
  • Managed Kubernetes
  • AI Infrastructure
  • Edge Security (DDOS+WAF)
  • FaaS
  • Streaming
  • Object Storage
  • ImageStack (Optimize and Resize)
  • Edge Compute (Coming soon)
Gcore Hosting
Go to Gcore Hosting →
Products:
  • VPS Hosting
  • Dedicated Servers
  • SSL Certificates

Share

  1. Blog
  2. Uncategorized

Why do we use premium technical support?

Published October 26, 2018

We value our clients, that is why we entrust only experienced and friendly technical support specialists to assist them in connecting, integrating, configuring and maintaining our products.

Technical support work principles and feedback from clients

1. Do not hesitate and respond within 10 minutes after the request.

Thank you for the quick assistance

Vione Ltd

Quickly and professionally

I’m really surprised with fast action of Gcore team, the problem I’ve requested is not solved yet but I’m still satisfied with your service. Thank you and hope the problem we’ve requested solves ASAP

Thank you, help like lightning

2. Respond with understandable and detailed instructions.

If the client struggles figuring things out, we do not give links to the knowledge base, but explain everything in detail.

Everything is prompt and clear, thanks

Videonow

In the last 2–3 months I have been actively communicating with Gcore’s support by mail and I was extremely surprised by their approach: completeness of responses, not just bits of some professional information, but rather clear instructions for those who only delve into the matter. Work with CDN is mega comfortable. Requests for download and upload speed, cache, Purge, API and other also get easily resolved.

Wargaming

3. Notify about all stages of processing the request.

We continuously monitor the status of sources and immediately inform clients about the performance of their resources.

The most common messages are:

  • Client source is unavailable (5xx errors).
  • Recommend changing current settings of client’s CDN resource and products.
  • Notify that Storage space is running out.
  • Notify about changes in current options.
  • Offer a subscription to Status Page about current restrictions or system updates.

We also analyze clients’ control panel activity and always offer assistance if we notice that they cannot set up content delivery themselves.

Hello. OK. That is not so urgent. Thank you up updating

Benjamin Y Kweon, RedFox Games

4. Be responsive and helpful in any situation.

I think our conversation is going very well.
Today is the first contact and we’ll see what’s happening next

Angola Cables

It is because Irina gave me excellent support… Thanks Irina

Each of our clients can be sure that we will provide qualified help around the clock, even on holidays and weekends, in English, and soon in Chinese.

If you have any questions about our products or technical support, contact us via chat right now.


Open Chat

Related articles

GPU Acceleration in AI: How Graphics Processing Units Drive Deep Learning
GPU Acceleration in AI: How Graphics Processing Units Drive Deep Learning

This article discusses how GPUs are shaping a new reality in the hottest subset of AI training: deep learning. We’ll…

Generative AI: The Future of Creativity, Powered by IPU and GPU
Generative AI: The Future of Creativity, Powered by IPU and GPU

In this article, we explore how Intelligence Processing Units (IPUs) and graphics processing units (GPUs) drive the rapid evolution of…

Discover Gcore Basic VM | Is Gcore Basic VM the Right Hosting Service for You?
Discover Gcore Basic VM | Is Gcore Basic VM the Right Hosting Service for You?

Navigating the maze of hosting solutions can be a daunting task. Assessing the differences and deciding which best fits your…

Related articles

GPU Acceleration in AI: How Graphics Processing Units Drive Deep Learning
Uncategorized
GPU Acceleration in AI: How Graphics Processing Units Drive Deep Learning
This article discusses how GPUs are shaping a new reality in the hottest subset of AI training: deep learning. We’ll...
September 19, 2023 9 min read
Generative AI: The Future of Creativity, Powered by IPU and GPU
Uncategorized
Generative AI: The Future of Creativity, Powered by IPU and GPU
In this article, we explore how Intelligence Processing Units (IPUs) and graphics processing units (GPUs) drive the rapid evolution of...
September 18, 2023 8 min read
Discover Gcore Basic VM | Is Gcore Basic VM the Right Hosting Service for You?
Uncategorized
Discover Gcore Basic VM | Is Gcore Basic VM the Right Hosting Service for You?
Navigating the maze of hosting solutions can be a daunting task. Assessing the differences and deciding which best fits your...
July 21, 2023 5 min read

Subscribe to a useful newsletter

Favorable offers and important news once a month. No spam.