Technical Support as a Service
Get the technical support your business needs with structured, tiered service plans designed to scale with your requirements and budget.
Why choose structured support?
Transform your support experience with predictable service levels and guaranteed response times.
Predictable response times
Know exactly when you'll get help with guaranteed SLAs for each priority level, from 15 minutes for critical issues to 8 hours for general questions.
Scalable service tiers
Choose from four support levels that grow with your business, from basic documentation access to dedicated enterprise teams with advanced troubleshooting.
Flexible pricing
Craft your ideal support plan. Our flexible tariffs let you pay only for the features you need, maximizing ROI through less downtime and faster issue resolution.
How it works
Get started with support that matches your needs in three simple steps.
01
Choose your plan
Select from Standard, Advanced, or Enterprise tiers based on your response time needs and budget requirements.
02
Access multiple channels
Get help through chat, email, phone, or even dedicated Slack/Teams channels for enterprise customers.
03
Escalate when needed
Your issues automatically route to the right expertise level, from L1 to L4 technical specialists for complex problems.
Choose your support plan
| Basic | Standard | Advanced | Enterprise | |
|---|---|---|---|---|
| Included | €29/mo | €200/mo | €500/mo | |
| Response Time P1 | Best effort | N/A | < 1 hour | < 15 minutes |
| Response Time P2 | Best effort | N/A | < 2 hours | < 30 minutes |
| Response Time P3 | Best effort | < 4 hours | < 4 hours | < 1 hour |
| Response Time P4 | Best effort | < 8 hours | < 8 hours | < 2 hours |
| Support Channels | ChatBot, Email, Tickets | Chat, Email, WhatsApp, Tickets | Chat, Email, WhatsApp, Calls, Tickets | All channels + Slack/Teams/Telegram |
| Support Team | L1 Technical Support | L1 Technical Support | L1 Technical Support | L2 Technical Support |
| Language Support | English only | English only | Multilanguage | Multilanguage |
| DDoS Protection Requests | 3 per month | 5 per month | 10 per month | Unlimited |
| Server Deployment | Self-service | Self-service | Self-service | Free 10 custom servers deployments |
Need a fully customized support plan?
Our Premium plan is built entirely around your business — custom response times, channels, and service levels. Get exactly what you need, nothing you don’t.
Additional enterprise benefits
Advanced troubleshooting
Get expert analysis and solution recommendations for third-party services and complex integrations that impact your infrastructure.
Custom server deployment
Deploy up to 10 cloud or dedicated servers at no extra cost, with additional deployments at just 10% of your monthly recurring revenue.
Dedicated communication channels
Connect directly with your support team through dedicated Slack or Microsoft Teams channels for instant collaboration and updates.
Frequently asked questions
What's the difference between priority levels?
P1 (Critical): Complete service outage or critical security issues affecting production systems.
P2 (High): Major functionality issues with significant business impact but workarounds available.
P3 (Medium): Moderate issues with minor business impact or questions about service functionality.
P4 (Low): General questions, feature requests, or issues with minimal business impact.
Can I upgrade or downgrade my support plan?
Yes, you can change your support plan at any time. Upgrades take effect immediately, while downgrades take effect at your next billing cycle. Contact our sales team to discuss the best timing for your plan changes.
What happens if I exceed my DDoS protection request limit?
Additional DDoS protection requests beyond your plan limit are available on a per-incident basis. We'll work with you to find the most cost-effective solution, which may include upgrading to a higher tier if you regularly need more requests.
Is the Enterprise plan's server deployment limit per month?
The 10 free server deployments are a one-time benefit, not a monthly allowance. After your initial 10 deployments, additional servers are charged at 10% of your Monthly Recurring Revenue (MRR) for each deployment.
Ready to upgrade your support experience?
Choose the support plan that matches your business needs and get guaranteed response times from our expert technical team.