Getting started
Once we create a reseller account, you'll get an email with the registration confirmation link. Follow the link to set a password. The link will be active for 24 hours. Write to support@gcore.com if the link expires or you experience other issues.
Admin Portal enterance URL is https://admin.gcore.top/.
What's next?
Reseller is your account admin. Only one user in your organization can be a Reseller. This user can add Sellers, set up account branding and generate Statistics reports in the Admin Portal.
Inviting Sellers
Seller is an additional user who has access to the Admin Portal. Users with this role can add clients and set up their resources. There are no limits to the number of Sellers for one organization.
You can read on Seller account creating and management in this article.
Setting up Customer Portal
In the Customer Portal, customers can set up their products, check statistics, and contact technical support. With no additional settings, your customers will be seeing Gcore Customer Portal which has our corporate colors, logo, and is based at https://accounts.gcore.com.
If you are using your own Customer Portal and just need our API documentation to integrate your service with ours, here are the links:
If you and your customers are going to use the Customer Portal and you would like to change its look, read the following articles:
Creating customer accounts
After you log into the Admin Portal, you'll be transferred to the "Accounts" section. Here you can create and edit your customers' accounts (customers are unable to register in your Admin Portal on their own). Both Sellers and Reseller can create customer accounts. You can read more on creating customer accounts in this article.
Along with the Reseller account, we create a customer account with the same email and company name. This account is used for collecting your customers' stats, generating monthly reports (more on it in this article), keeping track of your Sellers and Reseller accounts (they are considered the users for that customer). Also, we recommend creating CDN Resources for the Customer Portal products in this account (more on it in this article). This account can't be deleted.
Product management
All our products are available for reselling: CDN, Web Application and API protection, Video Streaming, Edge Cloud, Managed DNS, and Storage.
When signing the contract, you discuss with your manager what products you want to resell. By default, the selected products will be displayed in the Customer Portal. You can adjust the visibility of products to all customers in the Admin Portal:
1. Navigate to the Vendor settings section.
2. Open the Products page.
3. Enable or disable toggles near the preferred products to manage their visibility in the Customer Portal.
If you have activated Video Streaming product for your customers, note that each customer on the trial plan will automatically get access to one live stream.
You can also override the General settings in the customer settings. To do so:
1. In the sidebar, select Accounts.
2. Find the needed customer and click its account ID open the settings. Alternatively, you can click the three-dot icon and select Edit.
3. On the Products page, choose the products that you want to activate or disable for the user. Note that you can’t disable the product with an Active or Trial status. Click the Show more button and change the status to Trialend or Paused before disabling the product.
If you enable a product, it will be displayed in the customer's Customer Portal. Disabled products will disappear from the customer's Customer Portal.
If you want to log into that account as the customer's admin user, click the Log in button that’s displayed next to the three-dot icon.
Please note: Displaying a Product in the Customer Portal does not allow the customer to manage it by default. If the product is displayed but not configured (see the product management articles below), the customer will see the product activation request window:
When submitting an activation request, Gсore technical support or you — depending on the setting of the "Support email" field in the "Vendor settings" section — will receive an email about the customer's wish to access the product.
Articles on product management:
Useful links
If you would like to get notifications about planned maintenance activities and incidents, subscribe to our Status Page. You can read more about the service and its subscription methods in this article.
This knowledge base describes how to manage products as an administrator from the Admin Portal and doesn't include articles on how to set up products as a customer. For the latter, read the articles here: https://gcore.com/docs/. If you have questions, please, send them to support@gcore.com.
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