Understanding CDN billing
Each plan description shows prices for traffic within a one-month limit and overage. There is also a request limit. When the number of requests exceeds your plan’s limit, you are charged additionally.
| Monthly traffic limit | Traffic overage | Request overage | |
|---|---|---|---|
| Description | The amount of traffic that you can use within the plan. It includes traffic from your origin to a CDN server and from a CDN server to an end-user. It is renewed on the 1st day of every calendar month. | Amount of traffic used over a plan limit. | The number of requests made over a plan limit. This includes requests from an end-user to a CDN server and from a CDN server to an origin. |
| Billing | The system charges a plan fee on the 2nd day of every month. | The system charges the money in portions of €50 or $60 (currency depends on account settings). It adds up the cost of traffic overage and request overage. As soon as the expenses accrued reach €50 or $60, the system charges this amount. | |
| Example | You are charged a regular plan fee on the 2nd day of the month. | The plan allows you to use 5 TB of traffic and 1 billion requests. Let’s assume you reach this limit but continue to use the CDN. The system calculates the total cost of traffic overage and additional requests. Your account is charged once the expenses accrued reach €50 or $60. | When activating a plan, you will be charged proportionally for the remaining days until the end of the month. For example, you activate a plan that costs €100/month on September 15. Fifteen days remain until the end of September — exactly half a month. This means you will initially pay half the plan fee, i.e., €50. But on October 2, you will be charged €100 for the entire month. |
Understanding additional options billing
- from your origin to a CDN server,
- from a CDN server to an end-user.
- from your origin to a shielding server,
- from a shielding server to a CDN server,
- from a CDN server to an end-user.
Service suspension for non-payment
Once the cost of overage reaches the credit limit, the system will charge that amount (equal to the credit limit) from your account. If account payment fails, the linked payment instrument (such as a credit card that you added when signing up) will be charged automatically. If payment fails again, the CDN will stop delivering content to users. Recharge your account manually: the system will charge it for the unpaid costs and reactivate the services. The credit limit will also be renewed — the service will keep running until you reach the credit limit again. If on the 2nd day of a month there is not enough money in your account to pay for services, two options are possible:- You have no unpaid costs accrued in the previous month. The system charges your account for a plan fee and additional options. But if your account payment fails, the system will charge your linked payment instrument. If it fails too, the system will charge your linked payment instrument two more times: on the 3rd and 4th day of the month. If payment fails on the 5th, all active services associated with your account will be suspended. For example, if you use “CDN” and “Object Storage”, both services will stop working.
- You have unpaid costs accrued in the previous month. The system charges your account first for the unpaid costs, and then for a plan fee and additional options. But if your account payment fails, the system will charge your linked payment instrument. If it fails too, all active services associated with your account will be immediately suspended. For example, if you use “CDN” and “Storage”, both services will stop working.
View your charges and payment history
Log in to your account, click the profile icon and go to “Billing”. Find the following sections:- Expenses — all transactions that have been made to pay for all products and services,
- Payments —all transactions you have made to recharge your account.
