Here are some common issues you may encounter when working with VOD and steps you can take to troubleshoot them.

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Video is not uploaded

Possible cause: Upload has been interrupted by closing or reloading the window.
Suggested solution: Try uploading again and be careful not to interrupt the process. If the video is more than 500 MB, the upload will resume where it left off.

Possible cause: Not enough storage space to complete the upload.
Suggested solution: Confirm in the Storage statistics that you have used up your storage. Contact our support team to increase the storage space.

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Upload to the Gcore Customer Portal is interrupted by a session timeout (force logout)

Possible cause: Video is too large to upload through UI.
Suggested solution:

  • Upload during late night or early morning hours when there is less load on the queue.
  • Upload a small batch of videos (e.g., 10 at a time).
  • Upload via API.

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Upload is stuck in the Processed state for a long time

Possible cause: Processing queue is too long or loaded with large videos.
Suggested solution: Wait a while and then try uploading again.