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Your payment for Gcore products is based on either a pay-as-you-go basis (the actual resource consumption) or a fixed monthly cost associated with a particular product (commitment). Explore our Pricing page for detailed cost information.

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Payments

To view your payment history, click on the profile icon in the top-right corner and navigate to Billing > Payments. The Payments page shows payment operations that have been processed for your account. For each payment, you can check:
  • ID: The unique identifier for a transaction.
  • Date: The date when the transaction occurred.
  • Payment method: How the payment was made (credit card, debit card, or PayPal).
  • Sum: The total paid amount.
  • Status: The current processing state of the transaction. Check the Payment statuses section for details.
Payments page in the account settings

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Payment statuses

The Status column displays the current state of your payment, which can be one of the following:
  • Paid: The payment was successfully completed.
  • Unpaid: The payment failed.
  • Cancelled: The payment was cancelled.
  • Pending: The payment is being processed.
  • Refunded: The payment has been refunded.

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Filter payment data in the table

You can filter payment information by the payment method, date, or status. To do so, choose the necessary options from the relevant table dropdowns.
Table filters on the payments page

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Payment methods

You can add new payment methods and update existing ones on the Payment methods page. To access it, click on the profile icon in the top-right corner and navigate to Account > Payment methods.
Payment methods page in the account settings

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Add new payment method

  1. Click on the profile icon in the top-right corner and navigate to Account > Payment methods.
  2. Select the payment system you want to use (Credit or debit card, PayPal, Google Pay, or Apple Pay). The form will expand.
  3. Enter your payment information.
InfoThe payment method address is separate from your billing address. This means that any changes made on one page won’t impact the other.
  1. Click Confirm information to apply the changes.
You’ve successfully added a new payment method to your account.

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Top-up

A manual top-up adds funds to the Gcore account balance and can be used to pay for Gcore services. Manual top-up can be completed using one of the available payment methods.
NoteIn some cases, full payment information may be requested during a manual top-up.
For manual top-up, it is possible to pay once with AliPay. To top up the balance with AliPay:
  1. In the Gcore Customer Portal, click Top-up in the upper-right corner.
Top-up button
  1. In the Recharge now? window, open the Payment method list. If payment methods are already added, the list allows selecting the payment method for the manual top-up (for example, Card - Mc 0010, as shown below). Select Pay once with AliPay.
Recharge now window payment method
  1. Select a preset amount or enter a custom amount in the Charge sum field.
  2. Click Recharge and complete the payment.
Recharge now window payment method
After the payment is completed successfully, the funds are added to the account balance.

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Set a default payment method

A default payment method is the primary payment option that is automatically selected for transactions unless you choose a different one. You can add multiple payment methods. The first method you add will be set as the default, but you can change it at any time. To do so, click the three-dot icon next to the preferred payment method and select Make default.
Example of a card with Make default option available

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Delete payment method

If you have only one payment method in your account, you can’t delete it.
  1. Click on the profile icon in the top-right corner and navigate to Account > Payment methods.
  2. Find the card that you want to remove.
  3. Click the three-dot icon on the card and select Delete.
  4. Click Delete to verify your action.