Data deletion
Grounds for product and data deletion
We delete a service, its settings, and associated customer data after the service is suspended. The duration depends on the product; scroll down for full details.
Products can be suspended in three cases:
- If you disabled the product manually.
- At the end of a Base Trial, if you didn't enable a plan.
- After an unsuccessful payment charge attempt. If one of your products is suspended because of an unsuccessful payment attempt, all other products in your account are also suspended.
When are services and data deleted after suspension?
After a service is suspended, we don't immediately delete it and its associated customer data. The period between suspension and deletion depends on the product.
After the product is suspended, some time passes before it will be deleted with all customer data. The period between suspension and deletion depends on the product.
All periods mentioned below are applied to all Gcore accounts by default. They can differ in particular cases if a personal manager or technical support changes the number of days for your account by mutual preliminary arrangement.
| Product | Feature | Period after suspension |
| CDN | 90 days | |
| Cloud | Managed Kubernetes | 0* |
| Function as a Service | ||
| Container as a Service | ||
| Managed Logging | 14 days | |
| Managed Database for PostgreSQL | ||
| Other Cloud features (including Basic VM, Virtual Instances, Bare Metal) | 48 hours | |
| Storage | 48 hours | |
| DNS | 90 days | |
| Streaming | 90 days | |
| Web Security | 5 days | |
| DDoS Protection | 90 days |
*Data stored on worker nodes will be deleted immediately after suspension. Data stored on volumes attached to the cluster will be deleted within 48 hours.
The durations mentioned above are applied to all Gcore accounts by default. They can differ in particular cases if a personal manager or technical support changes the number of days for your account by mutual preliminary arrangement.
The standard durations are subject to change. Check the Master Services Agreement (item 16) and product specifications.
What data will be deleted?
| Product | Feature | Data to be deleted |
| CDN | CDN resources, SSL certificates, created rules, and origin groups | |
| Cloud | Managed Kubernetes | Nodes with all data stored locally |
| Function as a Service | Created functions | |
| Container as a Service | Created containers | |
| Managed Logging | Logs and other data | |
| Managed Database for PostgreSQL | Databases and other data | |
| Storage | Storages, buckets, all files and objects | |
| DNS | Zones and records | |
| Streaming | CDN resources and added media | |
| Web Security | Resources under protection | |
| DDoS Protection | DDoS profile |
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