Billing
Data deletion
Grounds for product and data deletion
We delete a service, its settings, and associated customer data after the service is suspended. The duration depends on the product; scroll down for full details. Products can be suspended in three cases: 1. If you disabled the product manually. 2. At the end of a Base Trial, if you didn’t enable a plan. 3. After an unsuccessful payment charge attempt. If one of your products is suspended because of an unsuccessful payment attempt, all other products in your account are also suspended.When are services and data deleted after suspension?
After a service is suspended, we don’t immediately delete it and its associated customer data. The period between suspension and deletion depends on the product. After the product is suspended, some time passes before it will be deleted with all customer data. The period between suspension and deletion depends on the product.WarningAll periods mentioned below are applied to all Gcore accounts by default. They can differ in particular cases if a personal manager or technical support changes the number of days for your account by mutual preliminary arrangement.Additionally, Gcore reserves the right to delete data (including without prior notice) to enforce its rights as specified in the Master Services Agreement, other Gcore documentation, or applicable law.
| Product | Feature | Period after suspension |
| CDN | 90 days | |
| Edge Cloud | Managed Kubernetes | 0* |
| Function as a Service | ||
| Container as a Service | ||
| Managed Logging | 14 days | |
| Managed PostgreSQL | ||
| Other Edge Cloud features (including Basic VM, Virtual Machines, Volumes, File Shares, Snapshots, and Bare Metal) | 48 hours | |
| Object Storage | 48 hours | |
| Managed DNS | 90 days | |
| Video Streaming | 90 days | |
| Web Application Security | 5 days | |
| DDoS Protection | 90 days | |
| WAAP | 90 days |
WarningThe durations mentioned above are applied to all Gcore accounts by default. They can differ in particular cases if a personal manager or technical support changes the number of days for your account by mutual preliminary arrangement.The standard durations are subject to change. Check the Master Services Agreement (item 16) and product specifications.
What data will be deleted?
| Product | Feature | Data to be deleted |
|---|---|---|
| CDN | CDN resources, SSL certificates, created rules, and origin groups | |
| Edge Cloud | Managed Kubernetes | Nodes with all data stored locally |
| Function as a Service | Created functions | |
| Container as a Service | Created containers | |
| Managed Logging | Logs and other data | |
| Managed PostgreSQL | Databases and other data | |
| Object Storage | Storages, buckets, all files and objects | |
| Managed DNS | Zones and records | |
| Video Streaming | CDN resources and added media | |
| Web Application Security | Resources under protection | |
| DDoS Protection | DDoS profile | |
| WAAP | Resources under WAAP protection |