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Data deletion

Grounds for product and data deletion

We delete a service, its settings, and associated customer data after the service is suspended. The duration depends on the product; scroll down for full details.

Products can be suspended in three cases:

  1. If you disabled the product manually.
  2. At the end of a Base Trial, if you didn't enable a plan.
  3. After an unsuccessful payment charge attempt. If one of your products is suspended because of an unsuccessful payment attempt, all other products in your account are also suspended.

When are services and data deleted after suspension?

After a service is suspended, we don't immediately delete it and its associated customer data. The period between suspension and deletion depends on the product.

After the product is suspended, some time passes before it will be deleted with all customer data. The period between suspension and deletion depends on the product.

All periods mentioned below are applied to all Gcore accounts by default. They can differ in particular cases if a personal manager or technical support changes the number of days for your account by mutual preliminary arrangement.

Product Feature Period after suspension
CDN   90 days
Cloud Managed Kubernetes 0*
Function as a Service
Container as a Service
Managed Logging 14 days
Managed Database for PostgreSQL
Other Cloud features (including Basic VM, Virtual Instances, Bare Metal) 48 hours
Storage   48 hours
DNS   90 days
Streaming   90 days
Web Security   5 days
DDoS Protection   90 days

*Data stored on worker nodes will be deleted immediately after suspension. Data stored on volumes attached to the cluster will be deleted within 48 hours.

The durations mentioned above are applied to all Gcore accounts by default. They can differ in particular cases if a personal manager or technical support changes the number of days for your account by mutual preliminary arrangement.

The standard durations are subject to change. Check the Master Services Agreement (item 16) and product specifications.

What data will be deleted?

Product Feature Data to be deleted
CDN   CDN resources, SSL certificates, created rules, and origin groups
Cloud Managed Kubernetes Nodes with all data stored locally
Function as a Service Created functions
Container as a Service Created containers
Managed Logging Logs and other data
Managed Database for PostgreSQL Databases and other data
Storage   Storages, buckets, all files and objects
DNS   Zones and records
Streaming   CDN resources and added media
Web Security   Resources under protection
DDoS Protection   DDoS profile

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