Payments and payment methods

Your payment for Gcore products is based on either a pay-as-you-go basis (the actual resource consumption) or a fixed monthly cost associated with a particular product (commitment). Explore our Pricing page for detailed cost information.

Payments

The Payments page in your profile settings shows payment operations that have been processed for your account. For each payment, you can check:

• ID: The unique identifier for a transaction.
• Date: The date when the transaction occurred.
• Payment method: How the payment was made (credit card, debit card, or PayPal).
• Sum: The total paid amount.
• Status: The current processing state of the transaction. Check the Payment statuses section for details.

Payment statuses

The Status column displays the current state of your payment, which can be one of the following:

• Paid: The payment was successfully completed.
• Unpaid: The payment failed.
• Cancelled: The payment was cancelled.
• Pending: The payment is being processed.
• Refunded: The payment has been refunded.

Filter payment data in the table

You can filter payment information by the payment method, date, or status. To do so, choose the necessary options from the relevant table dropdowns.

Payment methods

You can add new payment methods and update existing ones on the Payment methods page.

Add new payment method

1. In the Gcore Customer Portal, navigate to the account settings in the top-right corner of the screen, and click Billing.

2. On the Payment methods page, click Add payment method.

3. Enter your card information and payment method address.

The payment method address is separate from your billing address. This means that any changes made on one page won’t impact the other.

4. Click Confirm to apply the changes.

You’ve successfully added a new payment method to your account.

Set a default payment method

A default payment method is the primary payment option that is automatically selected for transactions unless you choose a different one.

You can add multiple payment methods. The first method you add will be set as the default, but you can change it at any time. To do so, click the three-dot icon next to the preferred payment method and select Make default.

Delete payment method

If you have only one payment method in your account, you can’t delete it.

1. In the Gcore Customer Portal, navigate to the account settings in the top-right corner of the screen, and click Billing.

2. On the Payment methods page, find the card that you want to remove.

3. Click the three-dot icon on the card name and select Delete.

4. Click Delete to verify your action.