API
The Gcore Customer Portal is being updated. Screenshots may not show the current version.
Edge Cloud
Edge Cloud
OverviewTerraformBilling
API
Chosen image
Home/Edge Cloud/Virtual instances/Connect/Connect via Customer Portal

Connect to a Virtual Machine via the Gcore Customer Portal

You can connect to a Gcore Virtual Machine (VM) by using the VNC console in the Gcore Customer Portal. This method is available for Windows and Linux VMs. The method allows you to establish a connection even if a Virtual Machine has no internet access, which is useful if you experience internet connectivity issues.

Connecting to a Linux Virtual Machine from the Gcore Customer Portal is only possible if you have configured a password while creating a Virtual Machine. If you didn't set a password, you'll need to connect to the VM using SSH keys.

Connect to a Windows Virtual Machine

On Virtual Machines with Windows OS, you can't use the password parameter both in the Access and “User data” fields. Since the Access field is required, configuring user data on a Windows VM is not possible. Read more about the permitted VM parameters in our API docs.

To connect to a Virtual Machine:

1. In the Customer Portal, navigate to Cloud > Virtual Instances.

2. Find the VM you want to access and click its name to open it.

A Virtual Machines tab in the Gcore Customer Portal

3. Next to your VM's IP address, select the Access to Console link. The VNC console will open.

Overview of a Virtual Machine with the Access to console link highlighted

4. In the top-right corner of the screen, click SendCtrlAltDel.

5. Enter the password you configured during VM creation. The login for all VMs is "Admin".

Windows login screen

You've successfully connected to the VM.

Windows desktop

Connect to a Linux Virtual Machine

If you didn't set a password when creating a Linux VM, you can't connect to that VM via the Gcore Customer Portal. Instead, connect with SSH keys.

If your VM is located only in a private subnet, the Dynamic Host Configuration Protocol must be enabled in the settings of this subnet so you can log in with a password.

To connect to a Virtual Machine:

1. In the Gcore Customer Portal, navigate to Cloud > Virtual Instances.

2. Find the VM you want to access and click its name to open it.

A virtual instances tab in the Gcore Customer Portal

3. Next to your VM's IP address, select the Access to Console link. The VNC console will open.

Overview of a Virtual Machine with the Access to console link highlighted

4. Log in using the following credentials:

  • login: This information is displayed next to the Access to Console link in the format [login]@[ip-of your-VM]. Typically, the login is the same as the name of the OS. For example, ubuntu.

  • password: Enter the password you configured in the user data field in the “Additional options” section when creating the instance.

Ubuntu terminal displaying login information

If you forgot your password, you can find it in the system by connecting to the VM via SSH.

Run the sudo cat /var/lib/cloud/instance/user-data.txt command and view a password in the following line: password: [your password]. If you entered the password as a hash, you will see the hash on the screen. In this case, you will not be able to check the password.

You've successfully connected to the Virtual Machine.

Ubuntu terminal displaying successful connection to an instance

Was this article helpful?

Not a Gcore user yet?

Discover our offerings, including virtual instances starting from 3.7 euro/mo, bare metal servers, AI Infrastructure, load balancers, Managed Kubernetes, Function as a Service, and Centralized Logging solutions.

Go to the product page