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Home/Hosting/Virtual servers/Troubleshooting/SSH connection

Troubleshoot issues with SSH connection

SSH connection uses 22 port, so, first, check the server availability via 22 port running telnet command or by using the Putty application.

For example:
telnet 22

Where – server's IP, аnd 22 – port.

If you see this kind of result, server can connect via SSH.

telnet 22 Trying Connected to Escape character is '^]'. SSH-2.0-OpenSSH_7.2 FreeBSD-20161230 Connection closed by foreign host.

Putty interface:

Putty interface

Specify the IP address in the field, be sure to have 22 port typed, then press Open. Enter the credentials from the Instruction (example follows next). A little note, User goes for Login.

Server information

If 22 port is opened, and you are still having issues with connection, check login and password.

Find login and password in the Control Panel. Choose the server and then click the Instructions button.


You need User and Password fields located after Server IP address.

Server information

Note: If you change the password in OS by yourself it won't change in the Instruction.

In case of having errors via telnet connection or Putty, check OS settings by connecting the server via VNC in VMmanager (for a Virtual Private Server) and IPMI in DCImanager (for a Dedicated Server). Credentials to access these panels are found in the Instruction as well.

If you're sure that the 22 port is not blocked from your side, contact us via chat or create a ticket from the Control Panel.

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